Please find emergency contact details for contractors and services. This facility is for use only in the event of emergencies occurring out of our normal working hours of Monday to Friday 9am to 5pm. If you have a routine repair please contact our office on 01292 471482 or use the following link REPORT A REPAIR
An emergency repair is any fault which threatens further harm to persons or property.
Please note: Having no hot water is NOT considered an emergency. The only exception to this would be for household members who are frail, elderly or registered disabled.
If you smell gas, please telephone National Gas Service Emergency Line on 0800 111999 who will attend to isolate the meter and make safe where necessary. If this results in a lack of heating, it will be dealt with as above (see 'Heating and hot water'). You will need to give us this information when you phone.
We will attend to this as an emergency when there is a loss of power to sockets throughout your home -please check with the supplier before contacting us. Power loss to lighting circuits will be attended to only when there is a hazard to health, such as light to communal hallway.
Before contacting us, please check with the water utility company to ensure that works are not being carried out in the area.
Where a leak is minor and can be contained, no attendance will be made as an emergency. If the leak is causing damage, then it will be considered an emergency - especially if penetrating into an electrical fitting. In the interim you should turn off your water supply at your stopcock or gate valve.
This will be attended to only when the damage to the roof is likely to worsen or when it is hazardous (eg roof tiles may fall on to a public highway). Usually, we will only make the roof safe and arrange a repair for a later date.
We will deal with this as an emergency only if water is entering the building causing major damage or the loose part is dangerous and cannot be made safe by the resident.
You should always have the use of one toilet. If blocked, we will clear the blockage. Please note that, if the blockage is due to your actions, you will be charged for the repair.
Where the damage is caused as a result of a crime. In this case, notify the local police who will supply you with a crime number, which we will need for our records. We will make safe and secure at the emergency visit and make a further appointment to re-glaze.
This would be considered an emergency in several instances. For example, if a door is damaged in a break-in and will not close, if a ground floor window is jammed open or if a lock will not operate. If the damage is caused as a result of a crime please notify the local police who will supply you with a crime number, which we will need for our records. We will make safe and secure at the emergency visit.
Normally we will not attend lockouts if this is due to tenant neglect, such as losing a key or locking it in the property. You should contact a local locksmith. Assistance may be offered to elderly and infirm residents, but you should be aware that the works will be chargeable (unless you are in sheltered accommodation).
Walls and fences that are in a dangerous condition, for example due to storm damage.
Only existing clients may use this emergency service, all tenants should report communal defects directly to the property Landlord or Agent.
It is the sole responsibility of the reporting tenant to provide accurate telephone contact and address information to the contractor and arrange for access to the property.
Attending contractors may request a proof of tenancy.
In order to mitigate loss, the contractor will only take action to secure or temporarily repair any defect found with a report being supplied to our office the next working day.
Where a repair is subsequently found to be of a non emergency nature, tenants will be liable for all labour and material costs incurred including call out.
Calling out a contractor out of normal working hours will incur higher than normal hourly charges. Tenants should only utilise this service where absolutely necessary.
JPW General repairs07739827289
A.C.Plumbing 07739827289
ESN Electrical07401566699
ESN Electrical07401566699
TM Roofing, Joiners & Builders07928229852
DW Gas Services - plumbing07795574624
IF YOU HAVE BEEN ADVISED OF A MAINTENANCE AGREEMENT E.G. SCOTTISH GAS CONTRACT YOU SHOULD CONTACT THE COVER PROVIDER DIRECT IN EVENT OF EMERGENCY AND ADVISE OUR OFFICE AS SOON AS POSSIBLE
National Gas Services0800 111 999
EDF Energy0800 111 999
EON0845 27 27 999
Scottish Hydro0800 300 999
Scottish Power0845 27 27 999
British Telecom0800 800 154
Scottish Water Authority0845 600 88 55
For all other routine repairs please use the REPORT A REPAIR LINK or email prestwick@rentolease.co.uk
If you see any issues or would like to suggest improvements please send us your feedback.