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Troon Office: 01292 317507

Prestwick Office: 01292 471482

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Complaints Procedure

 
At Rentolease we are committed to a property factoring service, which meets our clients’ expectations, but even so, sometimes issues can arise which give cause for complaint.

Our aim is to resolve all complaints as quickly as possible, but if time is required to research the matter, your complaint will be acknowledged and you will be kept updated on when a full and informed response can be expected. Please contact us at 52 Templehill Troon KA10 6BE or email factoring@rentolease.co.uk
 
If our response does not provide the satisfaction you require, we would respectfully request that you provide us with written confirmation of the reasons for considering that we have failed to resolve the complaint. The complaint will then be considered by a Director, who will provide a final response in writing, within 21 days of receipt.
 
If this final decision does not resolve your difficulty, you may at that stage apply to the Homeowner Housing Panel, which has authority to consider complaints against a property factor, in accordance with the Property Factors (Scotland) Act 2011, once an internal complaints procedure has been exhausted.
 
 
The Homeowner Housing Panel can be contacted at
Europa Building
450 Argyle Street
Glasgow G2 8LH
T: 0141 242 0175
F: 0141 242 0141
E: hohpadmin@scotland.gsi.gov.uk


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