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Accreditations


IRPM – Institute of Residential Property Management

The Institute is a self-governing body funded by membership contributions and other revenue deriving from its activities.

The IRPM was launched in early 2002 as a means of delivering a portable professional qualification in residential property management, available to anyone working in the sector, and one which would be accepted by all those operating within it. The Association of Residential Managing Agents (ARMA,) Association of Retirement Housing Managers (ARHM) and the Property Managers Association Scotland (PMAS) were founding sponsors in 2002.
The Institute’s aim is to meet the following objectives:-
  • Raise standards in this professional sector
  • Provide individuals with independent accreditation as to their professional skills
  • Provide a career development path for individuals
  • Aid in the process of recruiting new entrants to the sector
  • Assist practitioners in assessing job applicant capabilities
  • Provide opportunities for Continuing Professional Development
  • And generally improve the standing of the sector in the eyes of the public
The Institute was formally inaugurated in January 2002 with a defined Constitution and Rules, underpinned by a Code of Professional Conduct. It has a hierarchy of membership grades based on defined criteria. These grades are Fellow, Member, Associate and Affiliate.


APIP – Association of Professional Inventory Providers

The Association of Professional Inventory Providers (APIP) aims to provide a service for either in-house or independent inventory providers - by offering a recognised standard of inventory provision, advice and guidance and opportunities for professional development.

APIP offers inventory providers the opportunity to have their professionalism recognised by the use of post-nominals (e.g. A N Other MAPIP) and the APIP logo; and to promote their service via the APIP website.
APIP also provides landlords, property management agents and tenants with the names of and access to accredited inventory providers, with the reassurance that an APIP member meets professional standards, is fully insured and follows the APIP Code of Practice.


ARLA – Association of Residential Letting Agents

Every year, unlicensed agents cause Britain's landlords and tenants unnecessary stress and hassle - and sometimes loss of money - by giving incorrect or misleading advice or offering poor standards of customer service.
By using a Licensed ARLA agent you are guaranteed:
  • That the agency is covered by our Client Money Protection (CMP) Scheme.
  • That the agency has Professional Indemnity Insurance.
  • To be consulting with a qualified and trained agent who can give you professional up-to-date advice and guidance.
  • That you are dealing with an agent who voluntarily follows the Code of Practice and Rules of Conduct laid down by their professional body.
  • That you have a route to redress should something go wrong.


TPO – The Property Ombudsman

The Property Ombudsman came into being on 1 May 2009. Formerly, the Ombudsman for Estate Agents (OEA), the name change was made to reflect the broader jurisdiction in relation to Complaints we are now able to deal with, e.g. Sales, lettings, commercial and overseas.

The Ombudsman for Estate Agents (OEA) Scheme was established on 1 January 1998. The Scheme is open to all those firms of estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS); to all corporate estate agents, defined as those who are subsidiaries of a bank, building society or insurance company, or are themselves quoted on the Stock Exchange and to other estate agents who are sponsored and seconded by existing member agents. From June 2006, the OEA extended its services to Lettings and Property Management agents.

By dealing with a Member of the TPO, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.


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